The Buzz : 50 Little Things that Make a Big Difference to Worldclass Customer ServiceEnergize and inspire customer service create The Buzz! Customers are key to your success. Make a big difference to them by taking care of the little things that matter this book contains 50 tips and techniques to create a Buzz that delivers world class customer service. In his punchy, accessible guide, well known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout